FAQs

About Leathersmith

What is Leathersmith of London?
Leathersmith of London is a British heritage brand established in 1839, known for creating luxury leather stationery, diaries, notebooks, and accessories using traditional craftsmanship and high-quality materials.

Where are Leathersmith products made?
Our leather diaries and journals are hand bound in Essex, United Kingdom, where skilled craftsmen combine traditional British bookbinding techniques with modern production methods.

What makes Leathersmith products unique?
Our products combine traditional craftsmanship with refined materials and finishing details such as gold page edging, hand-stitching, personalisation and luxury presentation. Each piece is designed to be used and treasured for many years.

Orders & Products

How can I place an order?
Orders can be placed directly through our online shop. Simply add the desired item to your cart and proceed through the checkout process.

Can I personalise my product?
Yes. Many of our leather diaries, notebooks, journals and accessories can be personalised with names, initials or logos using traditional gold or silver blocking.

Do you offer corporate or bulk orders?
Yes. We offer a range of products suitable for corporate gifts, events and client appreciation. Personalisation with company logos is also available. Please contact our team to discuss your requirements.

Are your products suitable as gifts?
Yes. All Leathersmith products are presented in elegant gift boxes or cotton pouches, making them ideal for personal or corporate gifting.

Personalisation

How do I request personalisation?
Personalisation options are available on selected product pages. If you require something bespoke, you can contact our team directly to discuss your requirements.

What types of personalisation do you offer?
We offer gold or silver foil blocking for initials, names or logos depending on the product.

How long does personalisation take?
Personalised items may take slightly longer to prepare. Our team will advise you of the expected timeline when your order is placed.

Delivery & Shipping

Where do you ship to?
We ship internationally to many countries worldwide. Shipping options and delivery costs will be displayed at checkout.

How long does delivery take?
Delivery times vary depending on your location and the shipping option selected. Once your order has been dispatched, you will receive confirmation and tracking details where available.

Can I track my order?
Yes. If tracking is available for your shipment, you will receive a tracking number once your order has been dispatched.

Returns & Exchanges

Can I return an item?
If you are not completely satisfied with your purchase, please contact our customer service team to discuss returns or exchanges.

Can personalised items be returned?
As personalised products are made specifically to order, they may not be eligible for return unless they arrive damaged or defective.

Product Care

How should I care for leather products?
Leather products should be kept away from excessive moisture and stored in a cool, dry place. Using a soft cloth and appropriate leather care products will help maintain their appearance over time.

How should I store my diaries and notebooks?
To preserve the quality of the paper and binding, we recommend storing stationery products in a dry environment and avoiding direct sunlight or humidity.